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Privacy Policy:

Here at Bethnals we are committed to protecting our customer’s privacy. When you place an order with us we will ask for your name, billing address, delivery address, telephone number, e-mail address and payment method details. We ask for this information so that we can process and fulfill your order request. We will keep this information on our customer records. We will not sell or rent the information you give us to anyone else.

We work alongside select companies to provide certain services including credit card processing and shipping. We provide these companies with only the information they require to perform their services so that your privacy is respected. We do not store credit card details nor do we share customer details with any 3rd parties.

We may use the information you give us from time to time to keep you updated on Bethnals news or to send you details of upcoming promotions, events and special offers.

Payment

We accept all major credit and debit cards and you can also pay through PayPal. Please note any refunds will be credited to the original method of payment.

All payments will be taken in full, from the customer’s chosen payment method, before goods are shipped. We use PayPal’s secure payment gateway; they handle the transaction on Bethnals behalf.

Shipping

Standard UK delivery £5.00
Uk Next day delivery (Please order by 1pm) £10.00
International Delivery £20.00

All orders placed after 1pm on a Friday will be despatched the following Monday.

We’ll always do our best to dispatch your Bethnals as quickly as possible so that your items arrive with you within 5 working days of you placing your order with us.
If you have not received your parcel within 7 working days please contact us at info@bethnals.com and we’ll track your order.
If you spend over £150 the delivery is completely free – it’s on us! (UK only)

Delivery Time

UK customers – We use Royal Mail or a courier to deliver to customers. Orders should arrive within 1 – 3 working days after dispatch.
European customers – We use Royal Mail or a courier to deliver to customers. Orders should arrive within 3 – 4 working days after dispatch.
Rest of World customers – We use Royal Mail or a courier to deliver to customers. Orders should arrive within 5 – 7 working days after dispatch.

Returns and Exchanges

We hope you love your Bethnals purchase for years to come. However, if you do wish to return any items please see our returns policy below:
– All items can be refunded or exchanged for something else within 28 days of your order being dispatched.
– We do ask that all items are returned to us in perfect condition with all tags still attached and in their original packaging.
– We recommend that you send any returns using a track-able postal service. Unfortunately, we won’t be able to give a refund if returned items get lost in the post with no proof of postage.
– We can only refund return postal costs if the item is faulty. If this is the case, please obtain proof of postage in order for us to refund the cost to you.
– Please make sure you enclose a completed returns form with your item(s) to help us process your return/exchange as quickly as possible. You can print this from our website here: Bethnals Return Form

Please send your Bethnals purchase together with a completed returns form to:

Returns Dept
Bethnals Ltd
Unit B05
1A Rugby Road
London TW1 1DG

Claims/Liability/Disclaimer

If an order has not arrived or has been delivered damaged or incorrect in any way Bethnals will need to be informed by the customer and will take the necessary action to resolve the issue in the best way it see’s fit. Bethnals reserve the right to alter product specifications from those stated on it’s website. This may include slight variation in colour or shade of product for example.

Careers

We’re always on the lookout for new people to join the Bethnals team.
Please send a C.V to info@bethnals.com.

Contact

For Press Enquiries, UK and International Sales:

Chloe Crowe
chloe@bethnals.com

Registered Company Information

Registered Company: Bethnals Limited
Registered in: England & Wales
Registered Address: Bethnals Ltd, 6th Floor, 77 Gracechurch Street, London, EC3V 0AS
Registered Company Number: 08780845
VAT Number: 183020343

Definitions

References in these Terms and Conditions to “we”, “us” and “Bethnals” are to Bethnals Limited (trading as Bethnals).